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  • If you have a question that is not covered in this document, there are two options:

    1. Visit our Public Discord and use our #support channel for immediate assistance. Make sure to connect your Discord account to your POSCON account as it will help us identify your account for faster service.
    2. Send an email to [email protected]poscon.net.
  • GENERAL QUESTIONS
  • Q: Who can connect to POSCON?
    A: Any registered user may connect to POSCON as a pilot if they meet the terms of the Minors Policy. Once registered, you will receive an email to the email address we have on file with details on how to connect. Those users wishing to connect as POSCON ATC must first fill out this application in order to be eligible to be invited to the ATC test.

     

    Q: Do you have to pay a fee to join or use POSCON?
    A: No! POSCON is 100% free to join and use.

     

    Q: Where can I find the network rules?
    A: All network policies can be found in the Policies Index section of our forums.

     

    Q: What are the supported flight simulator platforms?
    A: The support flight simulator platforms are:

    • Microsoft Flight Simulator X
    • Lockheed Martin Prepar3D (all versions)
    • Laminar Research X-Plane 11
    • Microsoft Flight Simulator 2020

     

    Q: What is this the user ranking system? How does it work? Where can I see my score?
    A: The user ranking system is essentially an online reputation system that ensures quality is maintained throughout all network activity. POSCON determines pilot and air traffic controller ranks by analyzing a variety of sources, including feedback from other members. These rankings are based on POSCON Points, which are categorized into Quality and Reliability.

    • Quality Points are those points that are earned by demonstrating excellent operating procedures and professionalism while connected to POSCON.
    • Reliability Points are those points that are earned by being an active participant in online activities such as showing up for scheduled flights, being on time, etc.

    Each category is averaged to form the user’s total ranking and a user’s rank on the network enables eligibility for various benefits such as eligibility to apply for staff positions and eligibility to participate in special network sanctioned events. Points can be accrued while connected to POSCON in both the live and ghost modes. Points can be lost in any mode. An exception to this is you cannot lose points until you connect at least once in the live mode. Periodically, POSCON will reset all users' points in order to level the playing field. After these resets, all users’ ranks remain in place, but since all point spreads have been cleared, users’ must defend their ranks by flying and earning points once again.

    You can view your score by visiting the Pilot Leaderboard or ATC Leaderboard or on your user profile.

     

    Q: How can I earn or lose points?
    A: There are only a few ways of earning POSCON Points currently implemented:

    Earning Points:

    • Receiving positive feedback will earn you Quality Points (the amount is dependent on the rating). Positive feedback is defined as a feedback receiving an “Excellent” or “Good” score. Moderators can also award points as a result of an “Okay” feedback rating if they feel inclined to do so.
    • Completing computer-based training modules will earn you Quality Points (the amount is dependent on the CBT).
    • Filing and activating a flight plan (+5 Reliability Points). This feature is available automatically in both the live and ghost modes.

    Losing Points:

    • The only way to lose POSCON Points currently implemented is through receiving negative feedback. Negative feedback is defined as a feedback receiving a “Poor” or “Terrible” score. Moderators can also subtract points as a result of an “Okay” feedback rating if they feel inclined to do so.

    Other methods for losing POSCON Points will be implemented in later beta releases.

     

    Q: What is feedback? How does it work?
    A: The feedback system is a way for users to “grade” the performance of fellow users. It is also a way for POSCON to determine the strengths and weaknesses of our users. Submitting feedback is never required but is highly recommended as it helps in the learning and development process of the POSCON membership. In order to leave feedback about a user, simply navigate to the Live Map located on the POSCON Headquarters website, click on a pilot or ATC, a side-bar will open where you can click on the “Feedback” button, and then you will be directed to form that you need to complete. When leaving feedback, be as detailed as fair and detailed about the encounter as possible.

    Here are some example scenarios when submitting feedback may be warranted:

    • If you felt a pilot or air traffic controller lacked knowledge critical to their position or rank.
    • If someone transmitted non-critical information on a frequency designated for air traffic services.
    • If you felt that an air traffic controller became overwhelmed or lost positive control of a situation.
    • And more importantly, don’t forget to leave positive feedback when someone does a good job!

    Once feedback is submitted, it is reviewed by a team of professional Moderators and deidentified before being sent to the receiving user. Moderators use a series of tools to help them judge accountability during the review process such as replays and voice recordings. We do have some basic Feedback Policies that must be complied with, so make sure you review those before submitting feedback.

     

    Q: What is the difference between Ghost mode and Live mode?
    A: In order to understand many of the other features of POSCON, it is important to describe the two types of connection modes that exist on the POSCON network: Ghost mode and Live mode.

    • Ghost mode is a connected server mode that allows a user to observe. In this mode, the user is invisible to pilot users and muted for all users but can still see and hear everyone else participating in the live mode. This mode is extremely useful for pilots that are just starting out and getting the hang of things.
    • Live mode is a connected server mode that allows a user to be visible and audible to all users, but even in the live mode you cannot see or hear ghosted users. The exception to this is that air traffic controllers have a special filter setting on the Radar Client that allows them to see ghosted users. Additionally, all users can see ghosted users on the Live Map located on the POSCON Headquarters website.

    In later betas, one more additional mode will be added for shared cockpit users. This mode will allow a user to connect in ghost mode, but still retain the ability to talk on live mode radio frequencies.

     

    Q: What operating systems do you support?
    A: POSCON only supports Windows 8.1 and Windows 10. Mac, Linux, and older versions of Windows are not currently supported.

     

    Q: Where can I follow POSCON and keep up-to-date on what is happening?

     

    Q: What is currently functioning, what is in development, and what are the future features planned?
    A: Our Network Technology Blog gives some insight on the development progress. We try to create a new blog entry every couple of months to update users. The most up-to-date information is always in our Discord server though.

     

    Q: How do I change my email?
    A: Email [email protected]poscon.net with your POSCON ID and current email, along with the email you want it updated to and our support team will update your account.

  • PILOT QUESTIONS
  • Q: What do I need to do in order to start flying on POSCON?
    A: Here are the steps to get connected:

    1. Using a web browser, navigate to https://launcher.poscon.net/latest and download the file when prompted. This application is currently only available for Windows (Apple support will come later).
    2. Install the Launcher Client by following all the on-screen instructions.
    3. Once installed, navigate to "Library" within the Launcher Client and download the respective pilot clients for the simulators you use.
      image.png
      • For FSX/P3D, you need to install a 3rd party model matching package. Previously we recommended installing the free FLAi model package, but recently FLAi was taken down permanently so it might be in your best interest to buy a payware package.
      • For X-Plane, the model set is included in the initial download.
        • NOTE: This download will take some time to complete.
      • For FS2020, there isn’t a model set yet.
    4. Once the installation is completed, click the "Launch" button on the "Library" page for the software you wish to run.

    NOTE: Unless you have completed the Welcome to POSCON Computer-Based Training Module, you will NOT be able to connect to POSCON in the Live mode.

     

    Q: Where can I find documentation regarding the clients?
    A: We tried to design or clients to be intuitive enough that they would not require any documentation to operate; however, we have provided some user manuals in the Manuals & Tutorials section of our forums.

     

    Q: Is connecting with a callsign required? Where do I enter my callsign? How does the callsign logic work?
    A: Connecting to POSCON with an ADS-B callsign via the pilot clients is required. This satisfies the real-world requirement that exists in many countries to have ADS-B operable on all aircraft. The callsign that you use for ADS-B can be the same or different than the callsign you specify in the flight plan form. The callsign you specify in your flight plan will override the ADS-B callsign once your flight plan is either activated by ATC or by you when squawking the server assigned squawk code. If ATC chooses to modify your callsign, their modifications will always take precedence over what you have specified.

    While ADS-B callsigns are not required to be unique, flight plan callsigns must be unique at any given time. As such, callsigns can also be reserved up to 5 days in advance and for the entire duration of your flight. For more information on callsign reservations, see the topic below.

     

    Q: I filed a flight plan. Why don't I see the callsign I used in the flight plan form on the map?
    A: By default, your ADS-B callsign will appear on the map. In order to see your filed callsign on the Live Map, your flight plan must be activated. To do this:

    1. If ATC is online for the area you are operating in, request clearance from ATC and squawk to code they assign to you; or
    2. Log into CPDLC in the Pilot Client Web UI using the callsign associated with the flight plan on file and the FIR in which you are originating in. Once logged on to CPDLC, the server will automatically send you a squawk code via CPDLC message. Enter the squawk code given to you and then takeoff. After liftoff, your flight plan will now show activated and you should see the correct callsign on the map.

     

    Q: Am I able to change my callsign without disconnecting?
    A: It depends on if you have filed and activated a flight plan. If you have not filed and activated a flight plan, you can change your ADS-B callsign at anytime while connected by visiting the settings window located in your respective pilot client or on the Aircraft ID section of the Pilot Client Web UI (located on the Radios page under “MODE”).

    If you have filed and activated a flight plan, your callsign cannot be changed unless you:

    1. Are no longer under ATC coverage; and
    2. You change the squawk code associated with your flight plan correlation.

    Once those two requirements are met, you can change your callsign by changing your ADS-B callsign as detailed above.

    NOTE: If you have filed and activated a flight plan, once you land at any airport, your flight plan will cancel and your callsign will automatically revert to your specified ADS-B callsign.

     

    Q: Where do I file a flight plan on POSCON?
    A: You can file a flight plan by clicking here.

     

    Q: Can we import flight plans from SimBrief or other flight planning software?
    A: Yes, we are directly integrated with SimBrief’s flight plan prefiling system. You can also import FPL files from any software that outputs these types of files (PFPX is one of the more popular ones).

     

    Q: Why don't I see my filed route on the map?
    A: Typically this means you have not properly activated your flight plan.

     

    Q: Where do I download the multiplayer traffic library?
    A: For X-Plane, the traffic library is included in the initial download of the client. For FSX/P3D, you need to install a 3rd party model matching package. Previously we recommended installing the free FLAi model package, but recently FLAi was taken down permanently so it might be in your best interest to buy a payware package. For FS2020, there isn’t a model set yet.

     

    Q: What is the UNICOM frequency? How do I find the CTAF frequency to use?
    A: There is not just one specific frequency to use while operating at uncontrolled fields or while in uncontrolled airspace. Our network attempts to model the real-world as closely as possible, which means multiple communication frequencies are used. This topic is covered in-depth on the Welcome to POSCON CBT and also in our Pilot Policies - Communications Policies.

     

    Q: Why am I constantly auto ghosted while using X-Plane?
    A: The likely reason is due to your framerates dropping below an average of 20 frames per second (FPS) over an extended period of time. POSCON requires that you maintain above 20 FPS due to rendering limitations in X-Plane. More information on this topic is covered in the X-Plane Pilot Client Manual under the “Accurate Ground Speed Simulation” and “Automatic FPS Control” sections.

     

    Q: What if I don't know how to fill out an ICAO flight plan?
    A: No worries! We know the ICAO flight plan form can be complicated, so we included a built-in help tutorial. You can use the information icon located next to each field header for instructions on how to fill in that field correctly. Additional questions can be asked in the "support" section of our Public Discord or the forums.

     

    Q: I don't like to use voice; where can I use text?
    A: POSCON does not allow you to optionally use text for communications with ATC, unless you are in the enroute phase. If you are in the enroute phase, you must be available via CPDLC. Our full communications policy is available at Pilot Policies - Communications Policies.

    NOTE: As of March 17th, 2021, CPDLC is not fully implemented, which means that voice is required in all phases of flight.

     

    Q: How can I casually chat with other pilots?
    A: There are a few options for casual chat. The first option is to connect with other members through our Public Discord server. This is a great place to meet other members and discuss topics such as network activity, flight simulation, and even real-world aviation.  In addition to the Public Discord, if you are connected to POSCON, casual chatter can also be initiated on Air-to-Air VHF Frequency 123.450 MHz. Just remember though that all chat is bound to Pilot Policies - Communications Policies, POSCON Content Guidelines, and POSCON User Agreement.

     

    Q: How can I register my Virtual Airline (VA)?
    A: We are still developing the standards for VA registrations so we are currently not accepting any registrations at this time.

     

    Q: Will pilot ratings from other networks transfer when POSCON releases?
    A: No, we have decided to not include any sort of pilot rating system on POSCON.

     

    Q: How does the flight plan system work?
    A: The flight plan system has a timeline of various triggers/events that are derived around what you enter in the Date of Flight (DOF) and Departure Time fields on the flight plan form. It is important to understand how and when these triggers/events occur in order to use the system properly and not mistakenly think the flight plan system is broken. Here is the timeline of triggers and other important events:

    • Flight plans can be filed as early as 5 days prior to intended DOF and Departure Time. Flight plans can be filed as late as the current time.
    • Up to 35 minutes prior to filed Departure Time, the flight plan can be edited. At 35 minutes prior to filed Departure Time or current time, whichever is later, the flight plan is sent to ATC for processing and editing is locked to the pilot user.
    • After takeoff, the flight plan is officially activated if you are correctly squawking the code received from the server (through CPDLC) or received from ATC.
    • If the flight plan is not activated, it can be manually deleted by the filing pilot from the time it is filed to 2 hours after filed DOF and Departure Time.
    • If the flight plan is not activated, it will permanently time-out 2 hours after filed DOF and Departure Time.
    • Your flight plan is transferred automatically between FIRs by the server or manually by ATC, if online.
    • If you disconnect and plan to reconnect while airborne, you need to reconnect in the same FIR the disconnect occurred in (with the same squawk code) to re-correlate your flight plan to your aircraft. Generally speaking, this is more “gee-whiz” knowledge and has no effect on your flight because it only applies when ATC is offline. If ATC is online, they can re-correlate the target manually.
    • Upon landing, an activated flight plan will deactivate.

    NOTE: In many cases, the reason why you are unable to edit your flight plan is because the current time or date falls outside of the timeline above.

     

    Q: How does the squawk code system work?
    A: The squawk code system has a timeline of various triggers/events that are derived around what you enter in the Date of Flight (DOF), Departure Time, and Departure Aerodrome fields on the flight plan form. It is important to understand how and when these triggers/events occur in order to use the system properly and not mistakenly think the squawk code system is broken. Here is the timeline of triggers and other important events:

    • For a squawk code to be generated, a flight plan must be on file that complies with the flight plan system parameters.
    • Between 35 minutes prior to filed Departure Time and 2 hours after filed Departure Time, the squawk code can be retrieved from CPDLC.
    • In order to retrieve a squawk code from CPDLC, the aircraft must be in the same FIR as the filed Departure Aerodrome.

    NOTE: In many cases, the reason you are unable to receive a squawk code from CPDLC is because the current time or date falls outside of the timeline above.

     

    Q: How does the callsign reservation system work?
    A: The callsign reservation system has a timeline of various triggers/events that are derived around what you enter in the Date of Flight (DOF), Departure Time, and Total EET fields on the flight plan form. It is important to understand how and when these triggers/events occur in order to use the system properly and not mistakenly think the callsign reservation system is broken. Here is the timeline of triggers and other important events:

    • Between 1 hour prior to filed Departure Time (or the present time, whichever is later) to scheduled arrival time (Departure Time + Total EET), the callsign you enter in the Aircraft Identification field is reserved.
    • The callsign associates to your aircraft when you are correctly squawking the code received from the server (through CPDLC) or received from ATC via voice or through CPDLC.
    • After takeoff, the callsign reservation is extended until 2 hours after scheduled arrival time (Departure Time + Total EET) to account for airborne holding and other factors.
    • 5 minutes after actual landing, the callsign is released back to the system and may be used by another flight scheduled to depart at least one hour later.

    Callsign conflicts are possible within the second hour after the scheduled arrival time.

    NOTE: The above process applies how to receive a callsign using the flight plan and the squawk code systems. For flights that do not have a flight plan (such as general aviation), you can put the callsign in your Mode-S transponder in the Aircraft ID section.

  • ATC QUESTIONS
  • Q: Where is the ATC client? When can I do ATC?
    A: The ATC client (also known as the Radar Client) is located in the Launcher Client under "Library" and is only available to those users who have been invited to the ATC test. We need to ensure we have the proper training mechanisms in place before we completely release ATC to the public.

     

    Q: How to join my division? Can I be staff?
    A: Our ATC Divisions are based on real-world aviation authorities, which in most cases is provided by the local government (e.g. FAA for USA, NavCanada for Canada, etc.). For now, we just are calling Divisions by their respective country name. You cannot officially join an ATC Division at this time; however, you can support your favorite Divisions by visiting the Clubs section of the POSCON Forum. Once there, you can join the club and await updates as we slowly roll out our ATC infrastructure. Additionally, for each Club contained in on our forum, we have created a Division Discord and you are free to join as many as you like.

    We are NOT hiring divisional staff, so please don't ask. The best thing you can do to get involved is to help create division materials useful to POSCON. You can reach out to the Manager of Facility Data for more information regarding the creation of division materials.

    More information regarding our divisions can be found in the Divisions Policy.

     

    Q: My division isn't featured on the network yet, why not?
    A: There are a few possible reasons for this:

    • First, it may have not been nominated in the forums: https://forums.poscon.net/topic/28-recruiting-divisions
    • Second, there may not be enough activity or members in your division to warrant the Division creation just yet. If you want your division to be featured, you can help recruit members. Please note that recruiting does NOT guarantee you a leadership position in the future.

     

    Q: Will ATC ratings from other networks transfer when POSCON releases?
    A: POSCON does not have traditional ATC ratings. Instead, our system requires each controller to have an explicit authorization for every sector + role combination they want to staff. This means that traditional ATC ratings from legacy networks are pretty meaningless; however, we do care very much about what facilities you are certified to control on a legacy network. For the first 6 months after POSCON officially releases, we will honor legacy certifications. For the purposes of this document, “POSCON's release” is defined as the official release of POSCON, not any beta release of the network. There will be certain terms and restrictions that apply.

     

    Q: My friends and I want to start a POSCON affiliated Discord server, are we allowed to do that?
    A: As of December 28th, 2019, we have changed our policy and you may no longer create Division Discord servers. These servers will be created by POSCON Staff only; however, you may request that we create one in the #current-divisions channel of our Public Discord.

  • TECHNICAL SUPPORT QUESTIONS
  • (GENERAL)
    Q: Where do I locate the log files at?

    A: The log files for our clients can be found in the following locations:

    • X-Plane: Look for "log.txt" in the root directory of X-Plane (where the X-Plane.exe file is located).
    • FSX/P3D/FS2020: In order to get the log for this client, you must press Control+Shift+C while the client is still running.
    • Launcher: Look for log files in the ...AppData\Local\POSCON\Launcher folder. Make sure you grab the one for the right date, for example "log20210318.txt" corresponds to March 18th, 2021.
    • Radar Client: Look for both "PositiveControlRadarClient_crash.dmp" and "PositiveControlRadarClient_crash_.txt" in your …AppData\Local\POSCON\Radar Client folder.

     

    (GENERAL)
    Q: How do I use Wireshark?

    When our technical support team suspects you might have a network connectivity issues, we might ask you to run the program Wireshark which is free software available online. Here are the steps:

    1. Install Wireshark from https://www.wireshark.org/
    2. Start Wireshark
    3. Select the network interface card connected to the Internet
    4. Start capturing
    5. Test voice several times
    6. Stop capturing
    7. Save the capture
    8. Send the capture file to support
       

    (X-PLANE)
    Q: I keep getting the error: "POSCON was unable to take control of the X-Plane AI aircraft because of plugin: <plugin name> is controlling the AI aircraft. Your TCAS display will not represent POSCON traffic." How can I prevent this?

    A: In order to prevent this, simply disable the conflicting plugin using the plugin manager in the X-Plane plugin menu. This is further explained in the X-Plane Pilot Client Manual under the section “Conflicting Clients”.

     

    (X-PLANE)
    Q: How do I ensure an add-on aircraft’s ICAO code is recognized by the POSCON plug-in?

    A: Go to your add-on aircraft folder and open up the ACF File using a text editor. Search for “ICAO” and you will locate the line: “P acf/_ICAO XXXX” where XXXX is the 4-character ICAO code for the aircraft. If the ICAO code is not valid or does not exist, make the appropriate changes and then save the file.

     

    (FSX/P3D)
    Q: When flying in close proximity to other aircraft at high speeds (e.g. in formation), the aircraft next to me stutters back and forth rapidly. Is this normal?

    A: No, but it can be fixed! This is an issue with FSX/P3D and FPS. In order to see smooth fluid movements, you need lock to a frame rate that your machine can maintain consistently. To fix this:

    • Go to Options > Graphics > Display > Target Frame Rate
    • Set to whatever your system can handle (typically below 60 FPS). If you desire to leave it at unlimited, then you will continue to see shutters when in close proximity to other aircraft and operating at high speeds.

     

    (FS2020)
    Q: Users seem to disappear randomly and never return, even though they report being right next to me.

    A: This is known issue with Microsoft Flight Simulator 2020 and how it interacts with SimConnect (the API that feeds our software). Unfortunately, there is not much we can do about this issue until Microsoft/Asobo resolves the issue on their end with a patch. In order to verify that the error you are seeing is the same as the one described here, you must press Control + Shift + A and check the aircraft list to see if any aircraft are “Disabled”. If they are, then you have confirmed this bug. The only way to resolve it is to shutdown the FS2020 Pilot Client, restart, and reconnect to the network.

     

    (VOICE)
    Q: When I transmit on POSCON, other users report that I sound like I am in a tin can and far away from the mic. How can I prevent this?

    A: In order to fix this, simply change the state of sound effects settings in Windows. This only applies to some microphones.

    • Navigate to Sound Control Panel > Recording > (Click on device) > Properties > Enhancements
    • Change the state of the "Disable all sound effects" checkbox, hit Apply, then return it to its original state, and hit Apply again.

     

    (VOICE)
    Q: I am receiving an “Aura voice async exception: SoundIo out of memory” error. What does this mean?

    A: This could be one of two things: you currently have an unsupported headset or your sample rate is not high enough. If your sample rate is not high enough, you can fix this by:

    1. Navigating to Sound Control Panel > Playback > (Click on device) > Properties > Advanced
    2. Change the Default Format to 48000 Hz, hit Apply.

    NOTE: If you are using Bluetooth, switched to a wired headset.

     

    (VOICE)
    Q: Other pilots and ATC tell me that my audio transmissions sound scrambled or unreadable.

    A: This could be one of two things: you currently have an unsupported headset or your sample rate is not high enough. If your sample rate is not high enough, you can fix this by:

    1. Navigating to Sound Control Panel > Playback > (Click on device) > Properties > Advanced
    2. Change the Default Format to 48000 Hz, hit Apply.

    NOTE: If you are using Bluetooth, switched to a wired headset.

     

    (VOICE)
    Q: Are Bluetooth audio devices supported?

    A: The answer is: it depends. Sometimes users can get Bluetooth devices to work, other times not. Here is a suggestion: When you use your Bluetooth hands-free mic, you need to disable the non-hands-free stereo playback and choose the hands-free playback as well (see image below).

    unknown.thumb.png.4b89b66f067d410c478eb21a6f7fb150.png

    NOTE: Note that the mic is always listening so it drains the battery faster

     

    (WEBSITE)
    Q: I am not receiving any emails from @POSCON.net, what should I do?

    A: Your email provider is likely blocking incoming POSCON emails. You need to whitelist all emails from POSCON, specifically from “[email protected]poscon.net”. If you still encounter trouble, file a support ticket by emailing [email protected]poscon.net.

     

  • FEEDBACK & REPORTING SYSTEM QUESTIONS
  • Q: How many feedbacks per day can I file?
    A: You are limited to filing three (3) feedbacks per day on POSCON and they all must be about different members.

     

    Q: What happens when I submit a feedback? Does the person know it was me?
    A: No, filing feedback is completely anonymous, except to the Moderators and Network Directors. Moderators and Directors can see who submits a feedback along with other details about the situation when it was filed. Moderators' standard process before posting feedback to a user's profile is to inspect the feedback for legitimacy and accuracy. In some cases, your feedback can be modified so that the summary is constructive. In addition, the rating can be adjusted accordingly.

     

    Q: I do not agree with a Moderator's decision, what can I do?
    A: Everyone makes mistakes, including our Moderators. Sometimes there is more to a situation than what was said on frequency or what the scope showed, and we understand that. POSCON has an appeal process for these types of cases.

    NOTE: The appeal process should not be abused. If you constantly appealing our decisions, you will receive a point loss for false reporting.

    The appeal process is simple: if you disagree with a POSCON feedback or decision against you, you are able to appeal the decision to the POSCON Network Directors. In your appeal, you must include all details of the case and why you feel that it was an unfair or incorrect judgment. The Director of Support will initially review the case, speak with the respective Moderator to find out why they made the decision they did, and then bring the case to the other Network Directors for a vote. If the Network Directors agree to overturn the case, your account status and POSCON points will return to where they were before the case was created. If the Network Directors decide that the original verdict is the right one, your account status and POSCON points will not be adjusted.

     

    Q: How does POSCON deal with trolling?
    A: Trolling exists in any online multiplayer game and it is no different in flight simulation. In Controlled Airspace (see Pilot Policies for definition), POSCON has implemented a system where ATC have the ability to ghost aircraft that are not in compliance with instructions or policy; we call this feature the “Compliance Timer”. How it works is if a user is trolling, ATC can use a tool to ghost the user. As long as the user remains in Controlled Airspace, the user can only unghost when approved by ATC.

    If you are in Uncontrolled Airspace (see Pilot Policies for definition) and are encountering a troll in the Live mode, you should:

    1. Go to the Live Map in HQ.
    2. Click on their aircraft.
    3. Choose the REPORT option.
    4. Fill out the comments section and be as detailed as possible and click SUBMIT.

    Once you submit the report (i.e. sometimes referred to as WALLOP), our Moderators and Director of Support are sent an email alert about the incident. Our Moderators can immediately look at the Live Map and/or radar scope, along with tuning to the frequency to monitor the situation. The Moderators have two options:

    1. They can kick the reported user off of the network immediately; or
    2. They can force ghost the reported user. If a user is force ghosted by a Moderator, they are unable to unghost until they communicate with the Moderator via their pilot client and the issue is resolved.

     

    Q: What is the difference between Feedback and Reporting, and which should I use?
    A: Feedback is when you have comments about a user and/or their performance, good or bad, that you think they should know about. These comments should always remain constructive in nature.

    Reporting is when you have an issue with another member that is ruining your experience on the network, causing a break in your immersion or is just a general nuisance. Reporting should only be used when an issue requires immediate attention from a Moderator. Abuse of the reporting system will result in loss of POSCON points and, in rare cases of consistent abuse, possible administrative action on your account.

     

    Q: What can I expect if I report another user?
    A: If you report a user, typically a Moderator will tune to the frequency and announce themselves in the following fashion:

    "American 123, this is Positive Control Moderator 1320392, please respond to this transmission."

    Regardless of the pilot's response, or lack thereof, the Moderator will announce:

    "American 123, you are in violation of POSCON Pilot Policy. You are now being ghosted, please await communication to your pilot client"

    The Moderator will then ghost the aircraft and begin to work the issue without disrupting the ongoing network activities.

  • DISCORD QUESTIONS
  • Q: What do the different roles mean?
    A: Our Public Discord has the following roles:

    1. President - Reserved for Andrew Heath
    2. Network Directors - Reserved for our Directors
    3. Network Managers - Reserved for our Managers
    4. Network Moderators - Reserved for our Moderators
    5. POSCON Members - Reserved for those users that have registered for POSCON and also connected their account to their Discord account.
    6. Registered Users - This role is no longer used. If you are stuck in this role, please contact support staff to get your POSCON Member role.
    7. Enthusiasts - Reserved for those users that are guests or have not connected their Discord accounts.

    In all cases except for “Enthusiasts”, in order to receive a role, you must connect your Discord account to your POSCON account by clicking here.

    Q: I have been added to the Invite-Only Beta, why do I not have the proper Discord roles?
    A: Sometimes Discord linking doesn’t occur properly for a number of different reasons. To force the sync, users can:

    1. Visit HQ Profile > Settings and Disconnect your Discord account.
    2. Logout of HQ.
    3. Logout of Discord.
    4. Visit https://discord.poscon.net/link

    Q: I would like roles in Discord. How do I link my Discord account to my POSCON account?
    A: Please go to https://discord.poscon.net/link and linking should be automatic.

  • Updated: April 13th, 2021

    Changes: Added information about Bluetooth devices.

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