Frequently Asked Questions
If you have a question that is not covered in this document, there are two options:
Visit our Public Discord and use our #support channel for immediate assistance. Make sure to connect your Discord account to your POSCON account.
Send an email to [email protected].
Technical Support Questions:
(VOICE) I keep getting the error: "POSCON was unable to take control of the X-Plane AI aircraft because of plugin: <plugin name> is controlling the AI aircraft. Your TCAS display will not represent POSCON traffic." How can I prevent this?
Feedback & Reporting System Questions:
Q: Who can connect to POSCON? When is POSCON going to be released everyone?
A: As of Invite-Only Beta (Phase 1), only those users who have been invited and approved may connect to POSCON. You will know if you were approved if you receive an approval email to the email address we have on file. Right now, our service is open to around 600 approved users. When we feel more comfortable that our servers can handle the additional load, we will allow all those 600 members to invite their own friends. At some point, when we are confident in all aspects of our service including our ability to handle support issues, we will open the network to anyone who wants to join. Please have patience with us as we continue to develop the next generation flight simulation network!
Q: Where can I find the network rules?
A: All network policies can be found in the Policies Index section of our forums.
Microsoft Flight Simulator X
Lockheed Martin Prepar3D (all versions)
Laminar Research X-Plane 11
Q: What is this the user ranking system? How does it work? Where can I see my score?
A: The user ranking system is essentially an online reputation system that ensures quality is maintained throughout all network activity. POSCON determines pilot and air traffic controller ranks by analyzing a variety of sources, including feedback from other members. These rankings are based on POSCON Points, which are categorized into Quality and Reliability.
Quality Points are those points that are earned by demonstrating excellent operating procedures and professionalism while connected to POSCON.
Reliability Points are those points that are earned by being an active participant in online activities such as showing up for scheduled flights, being on time, etc.
Each category is averaged to form the user’s total ranking and a user’s rank on the network enables eligibility for various benefits such as eligibility to apply for staff positions and eligibility to participate in special network sanctioned events. Points can only be accrued while connected to POSCON in the live mode. Points can be lost in any mode. An exception to this is you cannot lose points until you connect at least once in the live mode. Periodically, POSCON will reset all users' points in order to level the playing field. After these resets, all users’ ranks remain in place, but since all point spreads have been cleared, users’ must defend their ranks by flying and earning points once again.
You can view your score by visiting the Leaderboard or your user profile.
Q: How can I earn or lose points?
A: As of Invite-Only Beta (Phase 1), there is only one way of earning POSCON Points that is currently implemented and that is through receiving positive feedback. Positive feedback is defined as a feedback receiving an “Excellent” or “Good” score. Moderators also can award points as a result of an “Okay” feedback rating if they feel inclined to do so. Conversely, as of Invited-Only Beta (Phase 1) the only way to lose POSCON Points that is currently implemented is through receiving negative feedback. Negative feedback is defined as a feedback receiving a “Poor” or “Terrible” score. Moderators also can also subtract points as a result of an “Okay” feedback rating if they feel inclined to do so.
Other methods for losing POSCON Points will be implemented in later beta releases.
Q: What is feedback? How does it work?
A: The feedback system is a way for users to “grade” the performance of fellow users. It is also a way for POSCON to determine the strengths and weaknesses of our users. Submitting feedback is never required but is highly recommended as it helps in the learning and development process of the POSCON membership. In order to leave feedback about a user, simply navigate to the Live Map located on the POSCON Headquarters website, click on a pilot or ATC, a side-bar will open where you can click on the “Feedback” button, and then you will be directed to form that you need to complete. When leaving feedback, be as detailed as fair and detailed about the encounter as possible.
Here are some example scenarios when submitting feedback may be warranted:
If you felt a pilot or air traffic controller lacked knowledge critical to their position or rank.
If someone transmitted non-critical information on a frequency designated for air traffic services.
If you felt that an air traffic controller became overwhelmed or lost positive control of a situation.
And more importantly, don’t forget to leave positive feedback when someone does a good job!
Once feedback is submitted, it is reviewed by a team of professional Moderators and deidentified before being sent to the receiving user. Moderators use a series of tools to help them judge accountability during the review process such as replays and voice recordings. We do have some basic Feedback Policies that must be complied with, so make sure you review those before submitting feedback.
Q: What is the difference between Ghost mode and Live mode?
A: In order to understand many of the other features of POSCON, it is important to describe the two types of connection modes that exist on the POSCON network: Ghost mode and Live mode.
Ghost mode is a connected server mode that allows a user to observe. In this mode, the user is invisible to pilot users and muted for all users but can still see and hear everyone else participating in the live mode. This mode is extremely useful for pilots that are just starting out and getting the hang of things.
Live mode is a connected server mode that allows a user to be visible and audible to all users, but even in the live mode you cannot see or hear ghosted users. The exception to this is that air traffic controllers have a special filter setting on the Radar Client that allows them to see ghosted users. Additionally, all users can see ghosted users on the Live Map located on the POSCON Headquarters website.
In later betas, one more additional mode will be added for shared cockpit users. This mode will allow a user to connect in ghost mode, but still retain the ability to talk on live mode radio frequencies.
Using a web browser, navigate to https://hq.poscon.net and download the "Launcher Client".
As soon as the page loads, you should be prompted to download the software; however, if that is not the case, navigate to "Library" using the main HQ menu and the download should be located there.
This application is currently only available for Windows (Apple support will come later).
Install the Launcher Client.
Upon initial launch, you should be prompted to set up install directories for other software packages. If you are not prompted, use the 3-dot menu to navigate to the "Settings" menu to set up the desired software install paths.
Navigate back to "Library" and download the respective pilot client for the simulator(s) you use.
For FSX/P3D, you need to also download the FLAi model set if you do not have this already.
For X-Plane, the model set is included in the initial download.
NOTE: This download will take some time to complete, do NOT exit out of the program even though it seems like the program is hanging.
Once the installation is completed, click the "Launch" button on the "Library" page for the software you wish to run.
NOTE: Unless you have completed the Welcome to POSCON Computer-Based Training Module, you will NOT be able to connect to POSCON in the Live mode.
Q: Where can I find documentation regarding the clients?
A: We tried to design or clients to be intuitive enough that they would not require any documentation to operate; however, we have provided some user manuals in the Manuals & Tutorials section of our forums.
Q: Is connecting with a callsign required? Where do I enter my callsign?
A: In the interest of realism, we have chosen to separate the dependency of a callsign in order to connect; thus connecting to POSCON with a callsign is not required. If you want to use a callsign, the preferred method is to file a flight plan. Alternatively, you can enter the callsign as the Aircraft ID (see the red box) in the Pilot Client Web UI image below:
Q: I filed a flight plan. Why don't I see my callsign on the map?
A: In order to see your callsign on the Live Map, you must first activate your flight plan. To do this:
Log into CPDLC in the Pilot Client Web UI using the callsign associated with the flight plan on file and the FIR in which you are originating in.
Once logged in, if no ATC is online, the server will automatically send you a squawk code via CPDLC message.
Enter the squawk code given to you and your flight plan is now activated and you should see the correct callsign on the map.
Q: Do I need to file a flight plan in order to use a callsign on POSCON?
A: No, you can add a callsign by putting it in the Aircraft ID section of the Pilot Client Web UI (see the question/answer above). This callsign acts as a "default" callsign in the event no flight plan is filed or you change your squawk code.
Q: Where do I fly a flight plan on POSCON?
A: You can file a flight plan by visiting the POSCON Headquarters (HQ) and clicking on the 3-dot menu. Then navigate to “Pilots” > “Flight Plans”. Or, you can click here.
Q: Why don't I see my filed route on the map?
A: The ability to display the route (and the track history) on the Live Map is not available yet, but will be coming in later betas.
Q: Where do I download the multiplayer traffic library?
A: For X-Plane, the traffic library is included in the initial download of the client. For FSX/P3D, you will need to download FLAi models (the link is on the “Library” page of the Launcher Client).
Q: What is the UNICOM frequency? How do I find the CTAF frequency to use?
A: There is not just one specific frequency to use while operating at uncontrolled fields or while in uncontrolled airspace. Our network attempts to model the real-world as closely as possible, which means multiple communication frequencies are used. This topic is covered in-depth on the Welcome to POSCON CBT and also in our Pilot Policies - Communications Policies.
Q: Why am I constantly auto ghosted while using X-Plane?
A: The likely reason is due to your framerates dropping below an average of 20 frames per second (FPS) over an extended period of time. POSCON requires that you maintain above 20 FPS due to rendering limitations in X-Plane. More information on this topic is covered in the X-Plane Pilot Client Manual under the “Accurate Ground Speed Simulation” and “Automatic FPS Control” sections.
Q: What if I don't know how to fill out an ICAO flight plan?
A: No worries! We know the ICAO flight plan form can be complicated, so we included a built-in help tutorial. You can use the information icon located next to each field header for instructions on how to fill in that field correctly. Additional questions can be asked in the "support" section of our Public Discord or the forums.
Q: I don't like to use voice; where can I use text?
A: POSCON does not allow you to optionally use text for communications with ATC, unless you are in the enroute phase. If you are in the enroute phase, you must be available via CPDLC. Our full communications policy is available at Pilot Policies - Communications Policies.
NOTE: As of Invite-Only Beta (Phase 1), CPDLC is currently NOT available, which means that voice is required in all phases of flight.
Q: How can I casually chat with other pilots?
A: There are a few options for casual chat. The first option is to connect with other members through our Public Discord server. This is a great place to meet other members and discuss topics such as network activity, flight simulation, and even real-world aviation. In addition to the Public Discord, if you are connected to POSCON, casual chatter can also be initiated on Air-to-Air VHF Frequency 123.450 MHz. Just remember though that all chat is bound to Pilot Policies - Communications Policies, POSCON Content Guidelines, and POSCON User Agreement.
Q: Where is the ATC client? When can I do ATC?
A: The ATC client is not available to the public yet; the software will remain under NDA (non-disclosure) testing for the foreseeable future. We need to ensure we have the proper training mechanisms in place before we release ATC to the public. When those mechanisms are in place, we will begin opening up ATC for public use.
Q: How to join my division? Can I be staff?
A: Our ATC Divisions are based on real-world aviation authorities, which in most cases is provided by the local government (e.g. FAA for USA, NavCanada for Canada, etc.). For now, we just are calling Divisions by their respective country name. You cannot officially join an ATC Division at this time; however, you can support your favorite Divisions by visiting the Clubs section of the POSCON Forum. Once there, you can join the club and await updates as we slowly roll out our ATC infrastructure. Additionally, for each Club contained in on our forum, we have created a Division Discord and you are free to join as many as you like.
We are NOT hiring divisional staff, so please don't ask. The best thing you can do to get involved is to help create division materials useful to POSCON. You can reach out to the Manager of Facility Data for more information regarding the creation of division materials.
First, it may have not been nominated in the forums: https://forums.poscon.net/topic/28-recruiting-divisions
Second, there may not be enough activity or members in your division to warrant the Division creation just yet. If you want your division to be featured, you can help recruit members. Please note that recruiting does NOT guarantee you a leadership position in the future.
Q: Will ATC ratings from other networks transfer when POSCON releases?
A: Yes, but only for the first 6 months after POSCON releases. “Release” is defined as the official release of POSCON, not any beta release of the network. There will be certain terms and restrictions that apply.
Q: My friends and I want to start a POSCON affiliated Discord server, are we allowed to do that?
A: As of December 28th, 2019, we have changed our policy and you may no longer create Division Discord servers. These servers will be created by POSCON Staff only; however, you may request that we create one in the #current-divisions channel of our Public Discord.
Technical Support Questions
Q: I keep getting the error: "POSCON was unable to take control of the X-Plane AI aircraft because of plugin: <plugin name> is controlling the AI aircraft. Your TCAS display will not represent POSCON traffic." How can I prevent this?
A: In order to prevent this, simply disable the conflicting plugin using the plugin manager in the X-Plane plugin menu. This is further explained in the X-Plane Pilot Client Manual under the section “Conflicting Clients”.
Q: When I transmit on POSCON, other users report that I sound like I am in a tin can and far away from the mic. How can I prevent this?
A: In order to fix this, simply change the state of sound effects settings in Windows. This only applies to some microphones.
Navigate to Sound Control Panel > Recording > (Click on device) > Properties > Enhancements
Change the state of the "Disable all sound effects" checkbox, hit Apply, then return it to its original state, and hit Apply again.
Q: I am not receiving any emails from @POSCON.net, what should I do?
A: Your email provider is likely blocking incoming POSCON emails. You need to whitelist all emails from POSCON, specifically from “[email protected]”. If you still encounter trouble, file a support ticket by emailing [email protected].
Q: When first running the Launcher Client executable, I get a warning from windows. Is your software safe?
A: Yes, our software is perfectly safe. This warning means POSCON’s code has not been digitally signed; in other words, we have not invested in this certification yet. Prior to releasing the network officially, all of our code will be signed and this warning will no longer appear. Please see the image below for instructions on how to solve this issue:
Feedback & Reporting System Questions
Q: What happens when I submit a feedback? Does the person know it was me?
A: Filing feedback is completely anonymous, except to the Moderators and Network Directors. Moderators and Directors can see who submits a feedback along with other details about the situation when it was filed. Moderators' standard process before posting feedback to a user's profile is to inspect the feedback for legitimacy and accuracy. In some cases, your feedback can be modified so that the summary is constructive. In addition, the rating can be adjusted accordingly.
Q: I do not agree with a Moderator's decision, what can I do?
A: Everyone makes mistakes, including our Moderators. Sometimes there is more to a situation than what was said on frequency or what the scope showed, and we understand that. POSCON has an appeal process for these types of cases.
NOTE: The appeal process should not be abused. If you constantly appealing our decisions, you will receive a point loss for false reporting.
The appeal process is simple: if you disagree with a POSCON feedback or decision against you, you are able to appeal the decision to the POSCON Network Directors. In your appeal, you must include all details of the case and why you feel that it was an unfair or incorrect judgment. The Director of Support will initially review the case, speak with the respective Moderator to find out why they made the decision they did, and then bring the case to the other Network Directors for a vote. If the Network Directors agree to overturn the case, your account status and POSCON points will return to where they were before the case was created. If the Network Directors decide that the original verdict is the right one, your account status and POSCON points will not be adjusted.
Q: How does POSCON deal with trolling?
A: Trolling exists in any online multiplayer game and it is no different in flight simulation. In Controlled Airspace (see Pilot Policies for definition), POSCON has implemented a system where ATC have the ability to ghost aircraft that are not in compliance with instructions or policy; we call this feature the “Compliance Timer”. How it works is if a user is trolling, ATC can use a tool to ghost the user. As long as the user remains in Controlled Airspace, the user can only unghost when approved by ATC.
If you are in Uncontrolled Airspace (see Pilot Policies for definition) and are encountering a troll in the Live mode, you should:
Go to the Live Map in HQ.
Click on their aircraft.
Choose the REPORT option.
Fill out the comments section and be as detailed as possible and click SUBMIT.
Once you submit the report (i.e. sometimes referred to as WALLOP), our Moderators and Director of Support are sent an email alert about the incident. Our Moderators can immediately look at the Live Map and/or radar scope, along with tuning to the frequency to monitor the situation. The Moderators have two options:
They can kick the reported user off of the network immediately; or
They can force ghost the reported user. If a user is force ghosted by a Moderator, they are unable to unghost until they communicate with the Moderator via their pilot client and the issue is resolved.
Q: What is the difference between Feedback and Reporting, and which should I use?
A: Feedback is when you have comments about a user and/or their performance, good or bad, that you think they should know about. These comments should always remain constructive in nature.
Reporting is when you have an issue with another member that is ruining your experience on the network, causing a break in your immersion or is just a general nuisance. Reporting should only be used when an issue requires immediate attention from a Moderator. Abuse of the reporting system will result in loss of POSCON points and, in rare cases of consistent abuse, possible administrative action on your account.
"American 123, this is Positive Control Moderator 1320392, please respond to this transmission."
Regardless of the pilot's response, or lack thereof, the Moderator will announce:
"American 123, you are in violation of POSCON Pilot Policy. You are now being ghosted, please await communication to your pilot client"
The Moderator will then ghost the aircraft and begin to work the issue without disrupting the ongoing network activities.
Q: What do the different roles mean?
A: Our Public Discord has the following roles:
Owner & Founder - Reserved for Andrew Heath
Network Directors - Reserved for our Directors
Network Managers - Reserved for our Managers
Network Moderators - Reserved for our Moderators
POSCON Members - Reserved for those users that have been invited and approved for entry to POSCON.
Registered Users - Reserved for those users that have registered for POSCON and also connected their account to their Discord account.
Enthusiasts - Reserved for those users that are guests.
In all cases except for “Enthusiasts”, in order to receive a role, you must connect your Discord account to your POSCON account by click here.
Updated: March 26th, 2020
Changes: None; initial release.