Andrew Heath

You can easily uninstall the launcher via: Computer > Control Panel > Programs > Programs and Features > POSCON Launcher > Right click on it then select Uninstall.

The launcher client is available via our HQ website. You will find basic step by step to download and setup correctly the launcher via this support document.

The Launcher Client also incorporates a new voice status icon located in the upper right-hand corner of application which gives users an indication of the microphone and the radio configuration. Here are the different states: "No Radio" - Red Microphone Icon You are not connected to POSCON (or the voice server) or your airplane radios are not powered (perhaps your avionics are turned off). "Radio Ready" - White Microphone Icon Your radios are configured correctly, but you are not currently transmitting. "Transmitting" - Green Microphone Icon You are transmitting and listening on a frequency. "No Reception" - Yellow Microphone Icon Your radios are set up to transmit, but not to listen. (push-to-talk button/key pressed) "No Transmission" - Yellow Microphone Icon Your radios are set up to listen, but not to transmit. This can happen when you are in Ghost mode or if you don't have your radios configured to transmit on a frequency. (push-to-talk button/key pressed) In all cases, remember you can use the Pilot Client Web UI ("RADIOS" page) to get better insight into what is happening with the configuration of your radios.

To access the dev environment you'll need to go on your launcher. Then click on the little setting icon on the bottom right. Then click enable in the little box. You'll get confirmation that you're indeed in the DEV environment once you close that window and look at the top of your launcher.

Reserved

A: On HQ, we provide users with a Pilot/ATC experience toggle button. By switching this toggle between "PILOT" or "ATC", it will change the information displayed to the user on that particular page respective to the selection made. We created this feature because many users are exclusive to one type of experience and have no desire to know about the other.

As Moderators, one of the most common tasks you will have is to review Feedback and assign point values to the feedback. The most important thing to note is that just because a user files feedback that has a +100 point value does NOT mean you must assign +100. It is your final discretion whether that feedback is truly worth the value the user submitted. As a guide, not a hard and fast rule use the below when processing feedbacks: ATC Leaving Feedback for Pilots Pilots Leaving Feedback for ATC NOTE: The pilot must have complied with all applicable AIP rules and POSCON policies to receive a positive score. NOTE: The ATC must have complied with all applicable AIP rules and POSCON policies to receive a positive score. +100 When a pilot did something truly above and beyond to assist another member or enhance their experience on the network. The pilot exemplified true professionalism. +100 When ATC did something truly above and beyond to assist another member or enhance their experience on the network. The ATC exemplified true professionalism. +50 When a pilot showed exceptional judgment, knowledge, and/or skill in a specific situation which resulted in a potential conflict being averted. +50 When ATC showed exceptional judgment, professionalism, and skill in a high workload or stressful situation. +25 A specific positive message about a pilot’s performance handling multiple challenging procedures, maneuvers, and/or ATC instructions. +25 A specific positive message about ATC performance handling multiple challenging clearances, pilot requests, and/or complex sequencing scenarios. +20 (no specific description; for discretion in above / below) +20 (no specific description; for discretion in above / below) +15 A specific positive message about a pilot’s performance. +15 A specific positive message about ATC performance. +10 A general positive message about a pilot’s performance. +10 A general positive message about ATC performance. +5 If two or more positive messages are received from different users about the same pilot regarding the same scenario/situation, then use this rating for all subsequent feedbacks. +5 If two or more positive messages are received from different users about the same ATC regarding the same scenario/situation, then use this rating for all subsequent feedbacks. +0 If the feedback does not warrant any points gained or loss, but you still want the pilot to see the content of the feedback. +0 If the feedback does not warrant any points gained or loss, but you still want the ATC to see the content of the feedback. Discard If you do not want the pilot user to see the feedback at all. Discard If you do not want the ATC user to see the feedback at all. -5 The pilot failed to respond promptly to ATC radio calls or CPDLC messages but did eventually respond and comply. -5 The ATC was unaccommodating for no apparent reason or was not issuing non-traffic related advisories when applicable. -10 A minor failure to adhere to an applicable AIP rule/procedure or ATC clearance resulting in no disruption other members. -10 A minor failure to adhere to an applicable AIP rule/procedure or SOP resulting in no disruption other members. -15 A minor failure to adhere an applicable AIP rule/procedure or ATC clearance resulting in disruption to other members. -15 A minor failure to adhere to an applicable AIP rule/procedure or SOP resulting in disruption to other members. -20 (no specific description; for discretion in above / below) -20 (no specific description; for discretion in above / below) -25 Egregious failure to adhere to multiple AIP rules/procedures or ATC clearances resulting in a minor disruption to other members. -25 Egregious failure to adhere to multiple AIP rules/procedures or SOPs resulting in a minor disruption to other members. -50 Egregious failure to adhere to multiple AIP rules/procedures or ATC clearances resulting in a major disruption to other members. -50 Egregious failure to adhere to multiple AIP rules/procedures or SOPs resulting in a major disruption to other members. -100 Intentional disregard of AIP rules/procedures, ATC clearances, or POSCON policies; or deliberate rude behavior resulting in a major disruption to other members. -100 Intentional disregard of AIP rules/procedures, SOPs, or POSCON policies; or deliberate rude behavior resulting in a major disruption to other members.

Whenever it is required to reach out directly to a user, you will use the Moderator Message Feature located on the live map shown below. Note: it will take a few moments for the message button to appear as it needs to authenticate the connection. Once you click the message button you will be redirected to the Moderator Message Center and you will see all of the moderator conversations that have occurred, your new session will be the one that is open on default Once you submit a message to a user, their pilot client will alert them in the WEB UI and in their browser audibly and visually of the alert The user will need to click the message to view and respond to it. Note: You will be identified as MODERATOR, not by your real name When the user presses the reply button the following dialogue will appear Once the user presses the send command you will receive the message in the message center and continue to communicate with the pilot until the issue at hand is resolved

When you open a Feedback Ticket that you were assigned, you will be presented with the following interface You will already be assigned to the ticket and will need to verify the authenticity of the ticket. The ticket above may seem pretty clear cut but your job as a moderator is to determinate if a reward of 100 points is warranted for the feedback. If you choose the rating drop down, you can adjust the rating if you feel the original rating was not accurate for the feedback that was submitted The Status Drop down will set the status of the ticket. Open: The Ticket is active and not resolved Closed: The Rating and Feedback has been updated and is ready to be posted to the user's account Feedback Requested: This will generate an email to the user the Feedback is about. The user WILL SEE the original feedback as written, UNLESS IT IS MODIFIED BY YOU by clicking EDIT Moderators must edit the feedback FIRST before they choose feedback requested to DEIDENTIFY the feedback, and rephase to ensure it is displayed in a positive light. 'He really botched the approach and didn't turn like I told him to, he went into other airspace and almost went head on to another pilot, he sucked.' MODIFY THIS TO SAY THE BELOW FOR EXAMPLE BEFORE YOU CLICK FEEDBACK REQUESTED 'The pilot made a late turn onto the localizer and it caused him to violate nearby airspace causing potential conflicts and close calls in the airspace' When you need to add a note to a ticket that cannot be displayed to the user on the ticket, you should switch to the internal notes tab which can only be viewed by staff for coordination and progress on tickets, as shown below

95% of all cases can and should be addressed in a post-factum manner, in other words, after the event has occurred and Feedback has been filed. The only cases where a Moderator may need to directly intervene are: A conflict that occurs between two pilots at an uncontrolled field (Uncontrolled meaning non-atc staffed). Event Level based traffic where a pilot is challenging a controller not allowing him or her to unghost If direct intervention is required the following procedure should be followed: Open the POSCON Moderator Audio Application and Authenticate Set your audio devices. Click the subject aircraft. This will automatically tune the frequencies they are on. Contact the complainant via direct message to their pilot client to get more information (Feature in Development - Reach out via Discord Messages via an Official POSCON Channel - Not a Private Message) If the frequency is staffed by ATC, Inform the ATC you are on their frequency and explain why you are on the frequency. Do not transmit on the frequency without informing the controller prior and coordinating with them. If needed, communicate on frequency that you are POSCON Moderator along with the instruction you want to be made clear to a pilot or pilots in question Resolve the issue, Assign CBTs and point values if necessary to any offending parties.

Without a doubt as a Moderator, you will be questioned about your decisions by pilots and at times receive complaints that are not directed through the feedback system. In these cases you will need to handle these situations as follows All your communication with the member should be via an official POSCON communication method. This includes a POSCON Domain email (if you have one), the POSCON Forums, POSCON Public Discord or Divisional Discords and the POSCON Feedback/Pilot Client. You should NEVER communicate via private message off of the POSCON branded platform as you are not covered by the POSCON Liability policy in our Terms of Use. Direct the member to file a report via the feedback portal in regards to the issue if it is about another member If the issue is not about a member but a policy, they should email [email protected] Deidentification POSCON has a protection system in place for its moderators. We made sure that when you rule on feedback and point values, your name as a moderator is removed when it is submitted back to the member. That being said, the only people who can see who ruled upon the feedback are POSCON Directors and other moderation staff.

POLICY STATEMENT: Moderators cannot perform moderation duties during the following conditions: Controlling as ATC on the POSCON network. Flying on the network while in the terminal environment (see Pilot Policies for definition). Moderators cannot work on a ticket they are directly involved in including Feedback/Reports filed by them, unless the ticket was filed by the Moderator during the course of handling a case. Moderators must inform the Director of Support if they see a ticket that involved themselves or a fellow Moderator. If Feedback is filed by or about the Director of Support, another Network Director must be assigned to the ticket.

Every Moderator has their own unique aviation knowledge and specialty. For example, a Moderator may have more familiarity with FAA regulations than ICAO regulations. If a Moderator is tasked with a case that they are not comfortable with due to lack of knowledge in the subject area that the Feedback pertains to, then follow this procedure: Post a link to the Feedback/Report ticket in question in the POSCON Moderator Chat channel (https://discord.gg/wt7QCDvy). Ask if anyone has experience dealing with the subject in question. If another Moderator volunteers to take over the ticket, then reassign the ticket but do not close it. If another Moderator does not volunteer, advise the Director of Support for disposition.

The General Feedback Process that members expect to happen is below Draft saving coming soon as in within the next week or so. The software automatically deidentifies. Users are not automatically prevented from connecting in the live mode and I am not sure that is planned at this point.

Reserved.

Reserved.

Reserved.

Reserved.

Voice recordings Mosaic Radar Logs.

Moderators can access all Feedbacks and Reports in the same place that normal users can find them: https://hq.poscon.net/support/departures (More Menu > General > Feedback). The difference is that Moderators have special permission to see all of the reported tickets, and not just those specific to a single user. All the open and active tickets will display from most recent to oldest. Moderators will see the TYPE of ticket that has been filed indicated as follows: Reports Feedbacks Additionally, SUBJECT, STATUS, REPORTER, ASSIGNED TO, and LAST UPDATED are all columns in the table as well. POLICY STATEMENT: Ideally, all Feedback and Reports are closed within 48 hours of the time that they are submitted, including any required follow-up actions. This timeframe is sometimes not achievable though due to the fact that the user may delay in their follow-up responses. Under no circumstances should a Moderator take more than 24 hours to respond to any updated ticket.

When a user files a feedback about another user, they are required to give the user a rating and fill out a comments section. The user can choose from five different ratings: Terrible - Defaults to -100 points Poor - Defaults to -50 points OK - No specific value associated with this rating Good - Defaults to +50 points Excellent - Defaults to +100 points The comments and rating are required to be completed prior to submission. Users have the option of saving the feedback as a draft for up to 24 hours and then the draft will deleted unless submitted. Submitted feedback is required to contain at least 25 characters. POLICY STATEMENT: Each Moderator shall check the Feedback page at least once per day. The Moderator must claim any unassigned Feedback unless they feel that the subject of the Feedback is either outside of their knowledge or presents a conflict of interest (see section below Conflict of Interest).

Users have the ability to report other users that are causing significant disruption on the network. They do this by clicking the "Report Issue" button on the user details panel (see the example above). This will bring the user to a form that they are required to fill out. Once submitted, all Moderators will receive an email alert stating that a report has been filed. POLICY STATEMENT: Reports often require immediate intervention, thus Moderators shall respond to any Reports received as soon as possible. The first Moderator to assign the ticket to themselves effectively claims responsibility for the Report and releases all other Moderators from the obligation.