Andrew Heath

The MIT License (MIT). Copyright (c) Microsoft Corporation. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED *AS IS*, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

The MIT License (MIT). Copyright (c) .NET Foundation and Contributors. All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Copyright 2002-2008 Xiph.org Foundation Copyright 2002-2008 Jean-Marc Valin Copyright 2005-2007 Analog Devices Inc. Copyright 2005-2008 Commonwealth Scientific and Industrial Research Organisation (CSIRO) Copyright 1993, 2002, 2006 David Rowe Copyright 2003 EpicGames Copyright 1992-1994 Jutta Degener, Carsten Bormann Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the Xiph.org Foundation nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

A: If you are disconnected, that is fine. Simply connect back on the network within 15 minutes and your flight (and Trip) will continue. If you are disconnected for more than 15 minutes then unfortunately your Trip will be cancelled and the passengers will be returned back to their departure airport.

A: Trips is an event that is enjoyed by everyone when working together. Your goal should be to work as a network of pilots to move passengers from their departure to their destination and it is fun when everyone is doing this together. With this mind, we do not allow ghosting for more than 10% of the flight time. So if your flight is estimated to be 2 hours and you were ghosted for more than 12 minutes (because 10% of 2 hours is 12 minutes), then your Trip will not count.

A: If you want an airport to be included in the next Trip, simply do regular flights to or from that airport. The more flights you do, the more chance that it will be included in the next Trip. To help increase your chances, the airports in the current Trip will not be included in the next Trip. Make sure when you do those flights, that you do not stay ghosted for more than 10% of the flight time!

A: Nope! Just file a Flight Plan from the departure and destination of the Trip you want to do, connect online and activate your flight plan!

A: Please go to https://discord.poscon.net/link and linking should be automatic.

A: Sometimes Discord linking doesn’t occur properly for a number of different reasons. To force the sync, users can: Visit HQ Profile > Settings and Disconnect your Discord account. Logout of HQ. Logout of Discord. Visit https://discord.poscon.net/link

A: Our Public Discord has the following roles: President - Reserved for Andrew Heath Network Directors - Reserved for our Directors Network Managers - Reserved for our Managers Network Moderators - Reserved for our Moderators POSCON Members - Reserved for those users that have registered for POSCON and also connected their account to their Discord account. Registered Users - This role is no longer used. If you are stuck in this role, please contact support staff to get your POSCON Member role. Enthusiasts - Reserved for those users that are guests or have not connected their Discord accounts. In all cases except for “Enthusiasts”, in order to receive a role, you must connect your Discord account to your POSCON account by clicking here.

A: If you report a user, typically a Moderator will tune to the frequency and announce themselves in the following fashion: "American 123, this is Positive Control Moderator 1320392, please respond to this transmission." Regardless of the pilot's response, or lack thereof, the Moderator will announce: "American 123, you are in violation of POSCON Pilot Policy. You are now being ghosted, please await communication to your pilot client" The Moderator will then ghost the aircraft and begin to work the issue without disrupting the ongoing network activities.

A: Feedback is when you have comments about a user and/or their performance, good or bad, that you think they should know about. These comments should always remain constructive in nature. Reporting is when you have an issue with another member that is ruining your experience on the network, causing a break in your immersion or is just a general nuisance. Reporting should only be used when an issue requires immediate attention from a Moderator. Abuse of the reporting system will result in loss of POSCON points and, in rare cases of consistent abuse, possible administrative action on your account.

A: Trolling exists in any online multiplayer game and it is no different in flight simulation. In Controlled Airspace (see Pilot Policies for definition), POSCON has implemented a system where ATC have the ability to ghost aircraft that are not in compliance with instructions or policy; we call this feature the “Compliance Timer”. How it works is if a user is trolling, ATC can use a tool to ghost the user. As long as the user remains in Controlled Airspace, the user can only unghost when approved by ATC. If you are in Uncontrolled Airspace (see Pilot Policies for definition) and are encountering a troll in the Live mode, you should: Go to the Live Map in HQ. Click on their aircraft. Choose the REPORT option. Fill out the comments section and be as detailed as possible and click SUBMIT. Once you submit the report (i.e. sometimes referred to as WALLOP), our Moderators and Director of Support are sent an email alert about the incident. Our Moderators can immediately look at the Live Map and/or radar scope, along with tuning to the frequency to monitor the situation. The Moderators have two options: They can kick the reported user off of the network immediately; or They can force ghost the reported user. If a user is force ghosted by a Moderator, they are unable to unghost until they communicate with the Moderator via their pilot client and the issue is resolved.

A: Everyone makes mistakes, including our Moderators. Sometimes there is more to a situation than what was said on frequency or what the scope showed, and we understand that. POSCON has an appeal process for these types of cases. NOTE: The appeal process should not be abused. If you constantly appealing our decisions, you will receive a point loss for false reporting. The appeal process is simple: if you disagree with a POSCON feedback or decision against you, you are able to appeal the decision to the POSCON Network Directors. In your appeal, you must include all details of the case and why you feel that it was an unfair or incorrect judgment. The Director of Support will initially review the case, speak with the respective Moderator to find out why they made the decision they did, and then bring the case to the other Network Directors for a vote. If the Network Directors agree to overturn the case, your account status and POSCON points will return to where they were before the case was created. If the Network Directors decide that the original verdict is the right one, your account status and POSCON points will not be adjusted.

A: No, filing feedback is completely anonymous, except to the Moderators and Network Directors. Moderators and Directors can see who submits a feedback along with other details about the situation when it was filed. Moderators' standard process before posting feedback to a user's profile is to inspect the feedback for legitimacy and accuracy. In some cases, your feedback can be modified so that the summary is constructive. In addition, the rating can be adjusted accordingly.

A: You are limited to filing three (3) feedbacks per day on POSCON and they all must be about different members.

A: Your email provider is likely blocking incoming POSCON emails. You need to whitelist all emails from POSCON, specifically from “[email protected]”. If you still encounter trouble, file a support ticket by emailing [email protected].

A: The answer is: it depends. Sometimes users can get Bluetooth devices to work, other times not. Here is a suggestion: When you use your Bluetooth hands-free mic, you need to disable the non-hands-free stereo playback and choose the hands-free playback as well (see image below). NOTE: Note that the mic is always listening so it drains the battery faster

A: This could be one of two things: you currently have an unsupported headset or your sample rate is not high enough. If your sample rate is not high enough, you can fix this by: Navigating to Sound Control Panel > Playback > (Click on device) > Properties > Advanced Change the Default Format to 48000 Hz, hit Apply. NOTE: If you are using Bluetooth, switched to a wired headset.

A: In order to fix this, simply change the state of sound effects settings in Windows. This only applies to some microphones. Navigate to Sound Control Panel > Recording > (Click on device) > Properties > Enhancements Change the state of the "Disable all sound effects" checkbox, hit Apply, then return it to its original state, and hit Apply again.

A: As of December 28th, 2019, we have changed our policy and you may no longer create Division Discord servers. These servers will be created by POSCON Staff only; however, you may request that we create one in the #division-chat channel of our Public Discord.

A: POSCON does not have traditional ATC ratings. Instead, our system requires each controller to have an explicit authorization for every sector + role combination they want to staff. This means that traditional ATC ratings from legacy networks are pretty meaningless; however, we do care very much about what facilities you are certified to control on a legacy network. For the first 6 months after POSCON officially releases, we will honor legacy certifications. For the purposes of this document, “POSCON's release” is defined as the official release of POSCON, not any beta release of the network. There will be certain terms and restrictions that apply.

A: There are a few possible reasons for this: First, it may have not been nominated in the forums: https://forums.poscon.net/topic/28-recruiting-divisions Second, there may not be enough activity or members in your division to warrant the Division creation just yet. If you want your division to be featured, you can help recruit members. Please note that recruiting does NOT guarantee you a leadership position in the future.

A: Our ATC Divisions are based on real-world aviation authorities, which in most cases is provided by the local government (e.g. FAA for USA, NavCanada for Canada, etc.). For now, we just are calling Divisions by their respective country name. You cannot officially join an ATC Division at this time; however, you can support your favorite Divisions by visiting the Clubs section of the POSCON Forum. Once there, you can join the club and await updates as we slowly roll out our ATC infrastructure. Additionally, for each Club contained in on our forum, we have created a Division Discord and you are free to join as many as you like. The best thing you can do to get involved is to help create division materials useful to POSCON. You can reach out to the Manager of Facility Data for more information regarding the creation of division materials. All staff openings will be posted either on our public Discord server or with the Division server. More information regarding our divisions can be found in the Divisions Policy.

A: The ATC client (also known as the Radar Client) is located in the Launcher Client under "Library" and is only available to those users who have been invited to the ATC test. We need to ensure we have the proper training mechanisms in place before we completely release ATC to the public.