Support Documents

A: In order to fix this, simply change the state of sound effects settings in Windows. This only applies to some microphones.

• Navigate to Sound Control Panel > Recording > (Click on device) > Properties > Enhancements
• Change the state of the "Disable all sound effects" checkbox, hit Apply, then return it to its original state, and hit Apply again.

A: This could be one of two things: you currently have an unsupported headset or your sample rate is not high enough. If your sample rate is not high enough, you can fix this by:

1. Navigating to Sound Control Panel > Playback > (Click on device) > Properties > Advanced
2. Change the Default Format to 48000 Hz, hit Apply.

NOTE: If you are using Bluetooth, switched to a wired headset.

A: The answer is: it depends. Sometimes users can get Bluetooth devices to work, other times not. Here is a suggestion: When you use your Bluetooth hands-free mic, you need to disable the non-hands-free stereo playback and choose the hands-free playback as well (see image below).

NOTE: Note that the mic is always listening so it drains the battery faster

A: Your email provider is likely blocking incoming POSCON emails. You need to whitelist all emails from POSCON, specifically from “noreply@poscon.net”. If you still encounter trouble, file a support ticket by emailing support@poscon.net.

A: This issue happens because you have Windows controlling the volume of different sounds automatically. To prevent this, open "Sound" properties and click on the "Communications" tab then select "Do nothing".

A: Make sure you X-Plane installed on NTFS drive.

A: Unplug the troubling game controller(s) and try again.